Frequently Asked Questions
These are the most frequently asked questions. Can’t find an answer? Please contact us.
What can a virtual assistant or remote employee do?
A Virtual Assistant can handle a wide range of tasks, manage emails, schedule appointments, handle social media posting, sales, customer support, research and so much more!
How do I know if I am ready to hire a virtual assistant or a remote employee?
You’re ready to hire a virtual assistant or a remote employee if you’re consistently overwhelmed with tasks that prevent you from focusing on the strategic aspects of your business or simply enjoying your life.
What services does Outsource Your Tasks offer?
Our services focus on the sourcing process, efficiently identifying top candidates, saving you valuable time in hiring.
What is the difference between your Starter, Professional, and Fractional plans?
Plan | DIY Course | Starter Plan | Professional Plan | Fractional Plan |
Description | Suitable for those with time but limited budget, handling their own sourcing, interviewing, and hiring. | Ideal for finding a general or specialized VA for executive assistance, sales, social media, bookkeeping. | Geared towards hiring high-level remote professionals like HR Directors, Operations Managers, etc. | From C-suite leadership to specialized professionals, on a flexible basis and at a fraction of the cost of full-time hires. |
Target Countries | Philippines | Philippines, Latin America, Egypt | Global (+US & Canada) | US & Global |
Special Features | One-hour “copy and paste” hiring process. | 90-Day replacement warranty (up to 3 times). | Cost-effective fixed rate vs. traditional 10%-20% recruiting cost. | Start with as little as 10 hours a month. |
Sourcing Fee | Name your price | $1,999 | $4,999 | Contact Us |
Employee Rates | Starting from $5 | Starting from $5 | Starting from $15 | Starting from $300 |
Employed by | Your HR | Your Management | Your HR | Your Management | Your HR | Your Management | Our HR | Your Management |
How long is the DIY Course available at the special price of $299?
This discounted rate of $299 is part of a limited-time offer and may change in the future
What does the course include?
Everything needed to hire the best talent, including instructions for sourcing candidates, writing job descriptions, and conducting interviews. You can just copy and paste the process and get ready to hire the best talent!
How long is the course?
Our course is only 1 hour and is designed to be concise and to the point. We don’t include any extra fluff – only the information you need to attract and hire top talent.
What types of roles can you help source?
We source a wide range of roles, from administrative tasks and bookkeeping to high-level positions like HR Directors and Operations Managers and fractional C-suite roles globally and in US.
What industries do you primarily serve?
We serve a variety of industries, including real estate, consulting, tech, healthcare, finance, education, legal services, and more.
From which countries do you source your remote employees?
We can source virtual assistants and remote employees from anywhere in the world including United States and Canada. Most of our remote employees are sourced from Philippines, Latin America, and Egypt and most professional and fractional professionals are sourced from US & Canada.
Are remote employees proficient in English, and do they have noticeable accents?
Most candidates we source have excellent English skills, though accents can vary. We prioritize minimal accents for phone-centric roles that require minimal accent, while some technical professionals may have stronger accents without affecting performance.
Do you source part-time virtual assistants or remote employees?
Yes, we recommend starting with 20 hours a week to ensure that your virtual assistant can maintain a consistent schedule and focus, rather than juggling multiple clients to fulfill a full 40-hour week.
Can I hire employees for high-level positions like HR Directors or Operations Managers?
Yes, with our Professional Plan, we specialize in sourcing high-level professionals, both within and outside the US, tailored to your specific compensation targets.
Why is Professional Plan so much more expensive than Starter Plan?
This plan involves a more comprehensive approach to ensure we match you with candidates of the highest caliber for advanced roles. Despite these enhanced services, our rates remain more cost-effective than typical U.S.-based recruiting fees.
Under Fractional Plan, do I pay a sourcing fee for each role hired?
No, you don’t pay a sourcing fee a fractional role. Instead, you will pay a marked up hourly rate for each employee directly to Outsource Your Tasks. Under this plan, our company plays HR role, providing hiring and payroll, while you manage your team.
Under Fractional Plan, what support do you provide if a professional needs to be replaced?
We offer complimentary replacement for any professional who needs to be replaced.
Do you provide a dedicated manager for team hired under Fractional Plan?
No, C-suite roles are designed for highly experienced professionals who operate independently and do not require additional management.
Can clients manage the virtual assistant directly, or does Outsource Your Tasks manage them?
With all of our plans you get to manage your team member directly.
How do you evaluate market wage rates for different roles?
We assess market rates based on the role, location, industry standards, and candidate experience to provide you with recommended hourly rate.
Can I negotiate my virtual assistant's hourly rate?
We recommend staying within the suggested rate, as it is carefully aligned with the candidate’s experience, location, market rates, and desired compensation. Renegotiating after agreement may cause confusion or even candidate declining the offer.
What is the process for hiring a Virtual Assistant through your service?
The process is very simple: start with a call to discuss your role needs, followed by a brief application and payment. We then source and present the top 3 candidates with their Resumes, DISC Profile, and a video recorded interview. You review the results and select the best candidate you want to hire.
How long does it typically take to place a candidate?
The average time from initial order placement is typically within 2-4 weeks, depending on the specific role and requirements.
How do you ensure the quality of the candidates?
We rigorously vet candidates, selecting only the top 3% of applicants, ensuring they meet our high standards and have everything needed to work remotely. Out of roughly 100 applicants, we conduct 25 interviews and shortlist the top 3 candidates for your final selection.
Do you have money back guarantee?
Yes. If you’re not satisfied with the candidates we provide and choose not to proceed with hiring, we offer a full refund of your payment (minus the Stripe fee).
What is your 90-day replacement policy for the Starter Plan?
If the selected candidate doesn’t work out within the first 90 days of onboarding, we provide up to 3 complimentary replacements for the same role. Replacements are offered if the job responsibilities remain unchanged and there is clear confirmation that the candidate is no longer with your organization. Each replacement will include one candidate for review. Replacements will not be provided if the candidate resigns due to additional responsibilities being added that differ significantly from the original job requirements.
What is your 180-day replacement policy for the Professional Plan?
If the selected candidate doesn’t work out within the first 180 days of onboarding, we provide up to 3 complimentary replacements for the same role. Replacements are offered if the job responsibilities remain unchanged and there is clear confirmation that the candidate is no longer with your organization. Each replacement will include one candidate for review. Replacements will not be provided if the candidate resigns due to additional responsibilities being added that differ significantly from the original job requirements.
Do you offer the Extended Replacement Warranty?
Yes. We offer an optional extended warranty for $199 per month, which provides continued replacement coverage beyond the initial 90 days for the Starter Plan. This warranty must be purchased at the time of placement and can be canceled at any time.
What makes Outsource Your Tasks different from other staffing agencies?
Unlike many agencies that markup virtual assistant’s rates and underpay their virtual assistants, resulting in frequent turnover, we provide a transparent, one-time fee structure and enable direct virtual assistant management for a more transparent and effective staffing solution. Plus, our flexible plans are designed to align with your business’s evolving growth and adapt to your budget.
Can virtual assistant or remote employee work within my time zone?
Yes, in today’s global employment landscape, many remote employees are adept at working across various time zones.
Can I trust a virtual assistant I hire?
You can trust the virtual assistant you hire, but it’s important to exercise common sense regarding security. For example, we recommend using secure software like LastPass to ensure safety and confidentiality when sharing sensitive information like passwords.
Do you recommend tracking virtual assistants or remote employee time?
It depends on your business philosophy. Most business owners use trust-based approach and manage virtual assistant’s performance based on deliverables. However, if you prefer to track time, you can use time tracking tools like TimeDoctor.com, Hubstaff.com, etc.
How do I pay my virtual assistant or remote employee?
You can use various different platforms depending on remote employees’ location. We recommend wise.com (https://wise.prf.hn/l/VxgvlyM) based on the best exchange rate and lowest fees.
What kind of support can I expect after hiring a remote employee?
We provide you with a short onboarding and management guide to get you started. Once virtual assistant is placed, the ongoing relationship and management of the virtual assistant, tailored to the business requirements, are responsibilities that fall to the employer.
How do I onboard my virtual assistant effectively?
Start by welcoming your virtual assistant or remote employee. Provide clear expectations, work hours, and job responsibilities. Provide necessary training and resources to help your virtual assistant perform their job efficiently.
What if I’m too overwhelmed to train someone?
Training as an essential investment in your new employee. The more effort and guidance you provide at the start, the better and more efficient the results will be in the long run. Tools like Loom.com can be incredibly helpful; you can record short instructional videos at your convenience. Additionally, you can have your virtual assistants create Standard Operating Procedures (SOPs) after each meeting, which not only aids in their learning process but also builds a valuable resource for future reference.
What is the best practice to communicate with my remote employee?
We recommend communicating with your remote employee regularly using a combination of texting apps like WhatsApp, Telegram, or Slack, video calls when needed (especially during the training phase), and using project management platforms like Monday.com to track KPIs.
How do I evaluate the performance of my virtual assistant?
Set specific, measurable goals and regularly evaluate their progress towards those goals. Provide constructive feedback and opportunities for growth.
What is the best way to provide feedback to my virtual assistant?
Provide clear, constructive, and timely feedback whether you’re recognize great performance or providing development feedback. Encourage open communication to address any concerns.
