Frequently Asked Questions
These are the most frequently asked questions. Can’t find an answer? Please contact us.
What can a virtual assistant or remote employee do?
A Virtual Assistant can handle a wide range of tasks, manage emails, schedule appointments, handle social media posting, sales, customer support, research and so much more!
How do I know if I am ready to hire a virtual assistant or a remote employee?
You’re ready to hire a virtual assistant or a remote employee if you’re consistently overwhelmed with tasks that prevent you from focusing on the strategic aspects of your business or simply enjoying your life.
What services does Outsource Your Tasks offer?
Our services focus on the sourcing process, efficiently identifying top candidates, saving you valuable time in hiring.
What is the difference between your Starter, Professional, and Enterprise plans?
Plan | DIY Course | Starter Plan | Professional Plan | Enterprise Plan |
Description | Suitable for those with time but limited budget, handling their own sourcing, interviewing, and hiring. | Ideal for finding a general or specialized VA for executive assistance, sales, social media, bookkeeping. | Geared towards hiring high-level remote professionals like HR Directors, Operations Managers, etc. | Perfect for businesses outsourcing entire teams (customer service, chat support, billing, etc.). |
Target Countries | Philippines | Philippines, Latin America, Egypt | Global (+US & Canada) | India, Philippines, Egypt |
Special Features | One-hour “copy and paste” hiring process. | Optional extended warranty: $499/year or $49/month. | Cost-effective fixed rate vs. traditional 10%-20% recruiting cost. | Bypass local labor laws; we manage employment. |
Sourcing Fee | Name your price | $1,499 | $7,499 | Contact Us |
Employee Rates | Starting from $5 | Starting from $5 | Starting from $15 | Starting from $10 |
Employed by | Your HR | Your Management | Your HR | Your Management | Your HR | Your Management | Our HR | Your Management |
Can I really pay any amount I choose for the DIY Course?
Yes! You pay what you believe the course is worth to you. We trust our clients to value the content fairly and pay an amount that reflects its impact on their business.
What does the course include?
Everything needed to hire the best talent, including instructions for sourcing candidates, writing job descriptions, and conducting interviews. You can just copy and paste the process and get ready to hire the best talent!
How long is the course?
Our course is only 1 hour and is designed to be concise and to the point. We don’t include any extra fluff – only the information you need to attract and hire top talent.
What types of roles can you help source?
We source a wide range of roles, from administrative tasks and bookkeeping to high-level positions like HR Directors and Operations Managers.
What industries do you primarily serve?
We serve a variety of industries, including real estate, consulting, tech, healthcare, finance, education, legal services, and more.
From which countries do you source your remote employees?
We can source virtual assistants and remote employees from anywhere in the world including United States and Canada. However, most of our remote employes are sourced from Philippines, Latin America, and Egypt.
Are virtual assistants and remote employees proficient in English, and do they have noticeable accents?
Most candidates we source have excellent English skills, though accents can vary. We prioritize minimal accents for phone-centric roles that require minimal accent, while some technical professionals may have stronger accents without affecting performance.
Do you source part-time virtual assistants or remote employees?
Yes, we recommend starting with 20 hours a week to ensure that your virtual assistant can maintain a consistent schedule and focus, rather than juggling multiple clients to fulfill a full 40-hour week.
Can I hire employees for high-level positions like HR Directors or Operations Managers?
Yes, with our Professional Plan, we specialize in sourcing high-level professionals, both within and outside the US, tailored to your specific compensation targets.
Why is Professional Plan so much more expensive than Starter Plan?
This plan involves a more comprehensive approach to ensure we match you with candidates of the highest caliber for advanced roles. Despite these enhanced services, our rates remain more cost-effective than typical U.S.-based recruiting fees.
Under Enterprise Plan, do I pay a sourcing fee for each team member hired?
No, you don’t pay a sourcing fee for each team member hired. Instead, you will pay a marked up hourly rate for each employee directly to Outsource Your Tasks. Under this plan, our company plays HR role paying your team, providing an office space with equipment, while you manage your team.
Under Enterprise Plan, what support do you provide if a team member needs to be replaced?
We offer complimentary replacement and training for any team member who needs to be replaced.
Do you provide a dedicated manager for team hired under Enterprise Plan?
Yes. We offer a dedicated manager for each team that has more than 10 members.
Can clients manage the virtual assistant directly, or does Outsource Your Tasks manage them?
In our Starter and Professional plans, clients manage virtual assistants directly. In the Enterprise plan, we manage HR functions while clients handle day-to-day tasks and virtual assistant management.
How do you evaluate market wage rates for different roles?
We assess market rates based on the role, location, industry standards, and candidate experience and combine this with virtual assistant requested rate to provide you with recommended hourly rate.
Can I negotiate my virtual assistant's hourly rate?
Yes, the rate can be negotiated before hiring.
What is the process for hiring a Virtual Assistant through your service?
The process is very simple: start with a call to discuss your role needs, followed by a brief application and payment. We then source and present the top 3 candidates with their Resumes, DISC Profile, and a video recorded interview. You review the results and select the best candidate you want to hire.
How long does it typically take to place a candidate?
The average time from initial order placement is typically within 2-4 weeks, depending on the specific role and requirements.
How do you ensure the quality of the candidates?
We rigorously vet candidates, selecting only the top 3% of applicants, ensuring they meet our high standards and have everything needed to work remotely. Out of roughly 100 applicants, we conduct 25 interviews and shortlist the top 3 candidates for your final selection.
Do you have money back guarantee?
Yes. If you’re not satisfied with the candidates we provide and choose not to proceed with hiring, we offer a full refund of your payment (minus the Stripe fee).
What is your 30-day replacement policy for the Starter Plan?
If selected candidate doesn’t work out within the first 30 days from the onboarding, we offer a replacement at no additional cost to ensure your satisfaction.
What is your 180-day replacement policy for the Professional Plan?
If selected candidate doesn’t work out within the first 180 days from the onboarding, we offer a replacement at no additional cost to ensure your satisfaction.
Do you offer the Extended Replacement Warranty?
Yes. For a monthly fee of $49 or a one-time payment of $499, you get unlimited placements after the initial replacement period for an additional 12 months.
What makes Outsource Your Tasks different from other staffing agencies?
Unlike many agencies that markup virtual assistant’s rates and underpay their virtual assistants, resulting in frequent turnover, we provide a transparent, one-time fee structure and enable direct virtual assistant management for a more transparent and effective staffing solution. Plus, our flexible plans are designed to align with your business’s evolving growth and adapt to your budget.
Can virtual assistant or remote employee work within my time zone?
Yes, in today’s global employment landscape, many remote employees are adept at working across various time zones.
Can I trust a virtual assistant I hire?
You can trust the virtual assistant you hire, but it’s important to exercise common sense regarding security. For example, we recommend using secure software like LastPass to ensure safety and confidentiality when sharing sensitive information like passwords.
Do you recommend tracking virtual assistants or remote employee time?
It depends on your business philosophy. Most business owners use trust-based approach and manage virtual assistant’s performance based on deliverables. However, if you prefer to track time, you can use time tracking tools like TimeDoctor.com, Hubstaff.com, etc.
How do I pay my virtual assistant or remote employee?
You can use various different platforms depending on remote employees’ location. We recommend wise.com (https://wise.prf.hn/l/VxgvlyM) based on the best exchange rate and lowest fees.
What kind of support can I expect after hiring a remote employee?
We provide you with a short onboarding and management guide to get you started. Once virtual assistant is placed, the ongoing relationship and management of the virtual assistant, tailored to the business requirements, are responsibilities that fall to the employer.
How do I onboard my virtual assistant effectively?
Start by welcoming your virtual assistant or remote employee. Provide clear expectations, work hours, and job responsibilities. Provide necessary training and resources to help your virtual assistant perform their job efficiently.
What if I’m too overwhelmed to train someone?
Training as an essential investment in your new employee. The more effort and guidance you provide at the start, the better and more efficient the results will be in the long run. Tools like Loom.com can be incredibly helpful; you can record short instructional videos at your convenience. Additionally, you can have your virtual assistants create Standard Operating Procedures (SOPs) after each meeting, which not only aids in their learning process but also builds a valuable resource for future reference.
What is the best practice to communicate with my remote employee?
We recommend communicating with your remote employee regularly using a combination of texting apps like WhatsApp, Telegram, or Slack, video calls when needed (especially during the training phase), and using project management platforms like Monday.com to track KPIs.
How do I evaluate the performance of my virtual assistant?
Set specific, measurable goals and regularly evaluate their progress towards those goals. Provide constructive feedback and opportunities for growth.
What is the best way to provide feedback to my virtual assistant?
Provide clear, constructive, and timely feedback whether you’re recognize great performance or providing development feedback. Encourage open communication to address any concerns.
